“Successful dining concept”
© Black Rock Grill Ltd
Q. Do I need to make any alterations to my kitchen?
A. No Black Rock Grillä needs no extraction and is powered by single phase normal 13amp 220/240v socket.
Q. How often can I reuse the rocks on a daily basis?
A. When a rock has been used it can be washed and placed back in the oven, the heat
soak time on our rocks allows the rocks to get back to their ideal cooking temperature
typically in 1-
Q. Do the rocks break?
A. Rock may break if dropped or mistreated. Otherwise they have a life span of 4-
Q. How quickly can you make repairs if the oven breaks down?
A. Systems are manufactured in the UK. We always have spare parts in stock and engineers able to cover the country. For exports a spare part kit is supplied and an approved local electrician could make repairs.
Q. Do I need skilled chefs?
A. Black Rock Grillä is simple to use and with only basic kitchen knowledge and Black Rock Grillä training anyone can deliver fantastic meals consistently.
Q. The black rocks are very hot what are the risks when using Black Rock Grillä ?
A. The hazards are burns and scalds. Our comprehensive training package addresses all the hazards of using the black rocks. We have comprehensive risk assessments that cover Kitchen use, Staff use and Customer use of the rock. This is covered in our training on installation manual and we also offer ongoing training to ensure you are operating the system safely.
Q. Does Black Rock Grillä offers any marketing material?
A. Yes we have a comprehensive point of sale material to help you launch and continue to market the Black Rock Grillä system. This is regularly updated to allow you to select new marketing campaigns.
Q. Do you charge an ongoing franchise fee or licence fee?
A. No we manufacture and supply the equipment to all types of operators, Pubs, Restaurants, Hotels, Golf Clubs, Café, Bistros. No service charge, franchise fee or licence fee is charged.
Q. Do you export the Black Rock Grill System?
A. Yes we have supplied Black Rock Grill all over the world. Greece, Malta, Moscow, India, Nigeria, Dubai, Saudi Arabia, Costa Rica, Cyprus to name a few.
Q. Are the rocks food safe?
A. Our rocks are tested for Arsenic, Cadmium, Magnesium, Lead, Mercury, and Asbestos and are NSF certified food safe. No other rocks on the market achieve this high standard of testing and certification.
Q. There are other suppliers of cooking rocks and ovens how do I know they are safe for use?
A. There are rogue traders in all industries, make sure your supplier is a member of a trade association like CESA (Catering Equipment Suppliers Association) www.cesa.org.uk who members comply with association rules and regulations. Our Ovens, Porcelain Platters and Rocks have been tested and comply with NSF International www.nsf.org standards. Don’t believe what you have been told ask to see proof, if you’re a commercial business you have a responsibility to ensure products served to the public are safe and built for purpose.
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